Military Discount 
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This policy covers every product supplied by LATICRETE, including HYDRO BAN, LATASIL, SPECTRALOCK, PERMACOLOR and STONETECH products.
Tile Pro Depot does not stock inventory. LATICRETE ships every LATICRETE order directly from its warehouse. Orders ship within 2 to 5 business days. Large orders ship by freight carrier. Freight delivery takes longer than parcel delivery, and the carrier schedules the delivery.
If LATICRETE reports a backorder or a longer lead time, we email you the estimate and you choose to wait or cancel the affected item.
You may receive a tracking number before the carrier picks up your shipment. The number is valid only after the carrier has picked the shipment up. Until then the carrier's site may show no movement.
All LATICRETE products are final sale. They cannot be returned or exchanged.
LATICRETE drains, drain grates, drain troughs and trims are final order. Once the order is placed it cannot be canceled, changed or returned. The backorder choice above still applies.
Inspect the shipment when it arrives. Report damage, a defect or a wrong item immediately through our contact form with your order number and photos. Final sale does not apply to these claims.