US Shipments Only: At this time, we only ship to locations in the US including Hawaii and Alaska. (Our apologies to our Canadian friends).
Order Fulfillment: We at Tile Pro Depot understand that “Time is money” and strive to ship your order out as quickly as possible. Normally this means orders received by noon EST will ship the same day. You will be notified if there is a delay and be given the option to cancel the order free of charge.
Ground Delivery: To find out how fast your order will be delivered to you once it leaves our warehouse, click on the Shipping and Delivery Times icon on the product page. Find your location on the Zone Map which is color coded to show how many days it will take for your order to be delivered starting the day AFTER the order is shipped. (Example: If your order ships on a Monday and your address is in the color coded 1 Day zone, your order will be delivered on Wednesday).
Backorders/Out of Stock: We will notify you within 24 hours if we cannot ship all the items in your order. You can then decide if you want to receive a partial shipment or wait until we have all the items in stock to ship together.
Free Shipping: When you see the Free Shipping icon on the product page, we will pay the shipping costs to addresses in the Continental US.
LTL Freight Shipments (via large truck): Larger orders and those packed on pallets may require delivery via truck carrier rather than UPS or FedEx. We will notify you if this is the case with your order. Here are a few things to know about LTL deliveries:
- LTL deliveries can only be made to commercial addresses.
- The truck driver is only required to move your order to the tailgate of the truck. You will need the means to remove your order from the back of the truck. This may require a dock and pallet jack or fork lift depending on the size and weight of the order.
- It is important to check the shipment for any missing or damaged cartons while the truck driver is still at your location and note these on the driver’s copy of the Bill of Lading (B/L). We cannot file a claim with the truck company for missing or damaged goods if this is not done.
Damaged Shipments: Please note if a shipment is damaged when delivered to you and where possible, take pictures of the damaged shipment and contents. Then contact us immediately so we can arrange for a replacement order to be shipped and the return of the damaged product to us.
Need Help? If you have any questions or need assistant, please do not hesitate to contact us via our toll free number during working hours or send us a message.