Just create an account and enrollment is automatic.

Credits will accumulate starting with your first order. A message will appear in your Check-Out Cart each time you add an eligible product telling you how many credits earned with that purchase. Once your total credits reach 500, a message will appear in your Check-Out Cart saying you can redeem your credits, along with a Coupon Code worth $25. You can check your credit totals in Account Settings when you log into your account.

We at Tile Pro Depot will do our best to help you select the appropriate products for your installations. But it is ultimately the responsibility of the specifier and installer, who have access to detailed information about the installation and usage conditions, and the ability to physically inspect the actual installation site, to determine if a product is suitable for a particular application.

Orders not designated as Special Orders may be cancelled free of charge if cancellation is done and approved by us prior to shipment. LATICRETE drains and trims cannot be canceled or changed after the order is placed. See the LATICRETE Shipping and Returns Policy.

If the manufacturer reports a backorder or a longer lead time, we email you the estimate and you choose to wait or cancel the affected item. If only part of an order can ship, you can take a partial shipment or wait and have everything ship together.

Sales tax will be collected on all orders shipped into Connecticut. Sales tax is calculated during the check-out process.

We email an order confirmation with your order details when you place your order.

We email the tracking number when the manufacturer provides it. You may receive a tracking number before the carrier picks up the shipment. The number is valid only after pickup, and until then the carrier’s site may show no movement.

You can pay by credit or debit card or by ACH bank transfer. Payment is taken when you place your order. Your order confirmation is emailed once your order is placed, and you can view your orders by logging into your account.

If we make an error with your order, please notify us immediately via our contact page. We will correct the error, arrange for the return of the incorrect items, issue a credit where applicable, and provide a discount for your next order.

We carefully select the products we sell, but if you believe a product is defective or does not meet the manufacturer’s specifications, please contact us immediately. We will work with you and the manufacturer to resolve the issue to your satisfaction.

Note: It is recommended that you read the manufacturer’s warranty before purchase. As an online distributor, Tile Pro Depot must defer to the manufacturer’s warranty remedies if a product is defective. Ultimately, it is the responsibility of the user/installer to determine whether a product is suitable for a particular application.

If a shipment is damaged upon delivery, please take photos of the damaged shipment and its contents, then contact us immediately. We will arrange for a replacement order and for the return of the damaged product.

Note: For orders delivered by LTL (Freight Carrier), it is required that any damage or missing items be noted on the truck driver’s copy of the Bill of Lading (B/L) at delivery. Please check all LTL deliveries against the B/L while the truck is still at the dock to ensure all parcels are delivered and undamaged.

Order Fulfillment: Tile Pro Depot does not stock inventory. Your order ships straight from the manufacturer, within 2 to 5 business days. Shipping times are set by the manufacturer, not Tile Pro Depot.

Ground Delivery: Parcel orders ship by UPS Ground or FedEx Ground unless you ask for another service. Delivery takes 3 to 5 business days after the carrier receives the parcel.

Freight Delivery: Large orders and orders packed on pallets ship by LTL freight carrier. Freight delivery takes longer than parcel delivery, and the carrier schedules the delivery.

Backorders/Out of Stock: If the manufacturer reports a backorder or a longer lead time, we email you the estimate and you choose to wait or cancel the affected item. If only part of an order can ship, you can take a partial shipment or wait and have everything ship together.

When you see the Free Shipping icon on the product page, we will pay the shipping costs to addresses in the Continental US.

Larger orders and those packed on pallets may require delivery via truck carrier rather than via UPS or FedEx. We will notify you if this is the case with your order. Here are a few things to know about LTL deliveries:

• LTL deliveries can only be made to commercial addresses.
• The truck driver is only required to move your order to the tailgate of the truck. You will need the means to remove your order from the back of the truck. This may require a dock and pallet jack or fork lift depending on the size and weight of the order.
• It is important to check the shipment for any missing or damaged cartons while the truck driver is still at your location and note these on the driver’s copy of the Bill of Lading (B/L). We cannot file a claim with the truck company for missing or damaged goods if this is not done.

Please note if a shipment is damaged when delivered to you and where possible, take pictures of the damaged shipment and contents. Then contact us immediately so we can arrange for a replacement order to be shipped and the return of the damaged product to us.