Earn Cash Back 
-
-
-
0
For every $500 worth of purchases you will receive a $25 coupon that can be applied to future purchases. For each dollar spent, your account will be assigned one credit. Once you have earned 500 credits, your account will be assigned a $25 coupon code to apply to future purchases. Only purchases of products showing the Frequent Buyer Program icon will qualify.
Just create an account and enrollment is automatic.
Credits will accumulate starting with your first order. A message will appear in your Check-Out Cart each time you add an eligible product telling you how many credits earned with that purchase. Once your total credits reach 500, a message will appear in your Check-Out Cart saying you can redeem your credits, along with a Coupon Code worth $25. You can check your credit totals in Account Settings when you log into your account.
Products sold through Tile Pro Depot are covered by warranties offered by the product manufacturer. For detailed warranty information, simply click on the Warranty Information link found in the specific product page.
We at Tile Pro Depot will do our best to help you select the appropriate products for your installations. But it is ultimately the responsibility of the specifier and installer, who have access to detailed information about the installation and usage conditions, and the ability to physically inspect the actual installation site, to determine if a product is suitable for a particular application.
We at Tile Pro Depot understand that “Time is money” and strive to ship your order out as quickly as possible. Normally this means most orders received by 1:00PM EST will ship the same day, and no later than within 24 hours of receiving your order. You will be notified if there is a significant delay and be given the option to cancel the order free of charge.
Orders not designated as Special Orders may be cancelled free of charge if cancellation is done and approved by us prior to shipment.
We will notify you within 24 hours of receipt of order if we cannot ship all the items in your order. You can then decide if you want to receive a partial shipment or wait until we have all the items in stock to ship together.
Sales tax will be collected on all orders shipped into Connecticut. Sales tax is calculated during the check-out process.
You will be notified within 24 hours of receipt of order and order details.
Once your order has shipped you will receive an email with order tracking information.
You can pay for your order using Master Card, Visa, American Express and PayPal. Your credit card will not be charged until your order has shipped. Invoices will be emailed once your order is placed and can be viewed by logging into your account.
We want you to be 100% satisfied with your purchases. To return a product you’re not satisfied with, please follow these steps:
If we make an error with your order, please notify us immediately via our contact page. We will correct the error, arrange for the return of the incorrect items, issue a credit where applicable, and provide a discount for your next order.
We carefully select the products we sell, but if you believe a product is defective or does not meet the manufacturer’s specifications, please contact us immediately. We will work with you and the manufacturer to resolve the issue to your satisfaction.
Note: It is recommended that you read the manufacturer’s warranty before purchase. As an online distributor, Tile Pro Depot must defer to the manufacturer’s warranty remedies if a product is defective. Ultimately, it is the responsibility of the user/installer to determine whether a product is suitable for a particular application.
If a shipment is damaged upon delivery, please take photos of the damaged shipment and its contents, then contact us immediately. We will arrange for a replacement order and for the return of the damaged product.
Note: For orders delivered by LTL (Freight Carrier), it is required that any damage or missing items be noted on the truck driver’s copy of the Bill of Lading (B/L) at delivery. Please check all LTL deliveries against the B/L while the truck is still at the dock to ensure all parcels are delivered and undamaged.
At this time, we only ship to locations in the US including Hawaii and Alaska. (Our apologies to our Canadian friends).
Order Fulfillment: We at Tile Pro Depot understand that “Time is money” and strive to ship your order out as quickly as possible. Normally this means most orders received by 1:00PM EST will ship the same day, and no later than within 24 hours of receiving your order. You will be notified if there is a significant delay and be given the option to cancel the order free of charge.
Ground Delivery: To find out how fast your order will be delivered to you once it leaves our warehouse, click on the Shipping and Delivery Times icon on the product page. Find your location on the Zone Map which is color coded to show how many days it will take for your order to be delivered starting the day AFTER the order is shipped. (Example: If your order ships on a Monday and your address is in the color coded 1 Day zone, your order will be delivered on Wednesday).
Backorders/Out of Stock: We will notify you within 24 hours if we cannot ship all the items in your order. You can then decide if you want to receive a partial shipment or wait until we have all the items in stock to ship together.
When you see the Free Shipping icon on the product page, we will pay the shipping costs to addresses in the Continental US.
Larger orders and those packed on pallets may require delivery via truck carrier rather than via UPS or FedEx. We will notify you if this is the case with your order. Here are a few things to know about LTL deliveries:
Please note if a shipment is damaged when delivered to you and where possible, take pictures of the damaged shipment and contents. Then contact us immediately so we can arrange for a replacement order to be shipped and the return of the damaged product to us.
