Just create an account and enrollment is automatic.

Credits will accumulate starting with your first order. A message will appear in your Check-Out Cart each time you add an eligible product telling you how many credits earned with that purchase. Once your total credits reach 500, a message will appear in your Check-Out Cart saying you can redeem your credits, along with a Coupon Code worth $25. You can check your credit totals in Account Settings when you log into your account.

Orders not designated as Special Orders may be cancelled free of charge if cancellation is done and approved by us prior to shipment.

We will notify you within 24 hours of receipt of order if we cannot ship all the items in your order. You can then decide if you want to receive a partial shipment or wait until we have all the items in stock to ship together.

Sales tax will be collected on all orders shipped into Connecticut. Sales tax is calculated during the check-out process.

You will be notified within 24 hours of receipt of order and order details.

Once your order has shipped you will receive an email with order tracking information.

You can pay for your order using Master Card, Visa, American Express and PayPal. Your credit card will not be charged until your order has shipped. Invoices will be emailed once your order is placed and can be viewed by logging into your account.

While order processing errors are rare, they may still happen. If we made an error with your order, please notify us immediately via our online contact form so we can correct the error and arrange for the return of the incorrect items. Once the return is received and verified, we will issue you a credit where applicable as well as provide a discount for your next order to make up for any inconvenience our error may have caused you.

We at Tile Pro Depot select the products we sell with great care and strive to provide you with the highest quality and value. However, if you feel that a product purchased from us is defective, or failed to meet the manufacturer’s performance specifications, please contact us immediately and we will work with you and the manufacturer to resolved the problem to your satisfaction.

Note: It is a good idea to always read the manufacturer’s warranty prior to purchase. Tile Pro Depot is an online distributor and as such must legally defer to remedies as stated in the manufacturer’s warranty in the event a product is defective. It is ultimately the responsibility of the user/installer of the product to determine if a product is suitable for a particular application.

Please note if a shipment is damaged when delivered to you and where possible, take pictures of the damaged shipment and contents. Then contact us immediately so we can arrange for a replacement order to be shipped and the return of the damaged product to us.
 

Note: With all orders delivered by LTL (Freight Carrier), it is required by the trucking firms that damaged and/or missing parcels be noted on the truck driver’s copy of the Bill of Lading (B/L) when the shipment is received in order to process damaged or missing parcel claims. It is important to check all LTL deliveries against the Bill of Lading while the truck is still at the dock to make certain that the number of units/parcels listed on the B/L have been delivered and are not damaged.

Order Fulfillment: We at Tile Pro Depot understand that “Time is money” and strive to ship your order out as quickly as possible. Normally this means most orders received by 1:00PM EST will ship the same day, and no later than within 24 hours of receiving your order. You will be notified if there is a significant delay and be given the option to cancel the order free of charge.

Ground Delivery: To find out how fast your order will be delivered to you once it leaves our warehouse, click on the Shipping and Delivery Times icon on the product page. Find your location on the Zone Map which is color coded to show how many days it will take for your order to be delivered starting the day AFTER the order is shipped. (Example: If your order ships on a Monday and your address is in the color coded 1 Day zone, your order will be delivered on Wednesday).

Backorders/Out of Stock: We will notify you within 24 hours if we cannot ship all the items in your order. You can then decide if you want to receive a partial shipment or wait until we have all the items in stock to ship together.

When you see the Free Shipping icon on the product page, we will pay the shipping costs to addresses in the Continental US.

Larger orders and those packed on pallets may require delivery via truck carrier rather than via UPS or FedEx. We will notify you if this is the case with your order. Here are a few things to know about LTL deliveries:

• LTL deliveries can only be made to commercial addresses.


• The truck driver is only required to move your order to the tailgate of the truck. You will need the means to remove your order from the back of the truck. This may require a dock and pallet jack or fork lift depending on the size and weight of the order.


• It is important to check the shipment for any missing or damaged cartons while the truck driver is still at your location and note these on the driver’s copy of the Bill of Lading (B/L). We cannot file a claim with the truck company for missing or damaged goods if this is not done.

Please note if a shipment is damaged when delivered to you and where possible, take pictures of the damaged shipment and contents. Then contact us immediately so we can arrange for a replacement order to be shipped and the return of the damaged product to us.

We at Tile Pro Depot will do our best to help you select the appropriate products for your installations. But it is ultimately the responsibility of the specifier and installer, who have access to detailed information about the installation and usage conditions, and the ability to physically inspect the actual installation site, to determine if a product is suitable for a particular application.