Please note if a shipment is damaged when delivered to you and where possible, take pictures of the damaged shipment and contents. Then contact us immediately so we can arrange for a replacement order to be shipped and the return of the damaged product to us.

Larger orders and those packed on pallets may require delivery via truck carrier rather than via UPS or FedEx. We will notify you if this is the case with your order. Here are a few things to know about LTL deliveries: LTL deliveries can only be made to commercial addresses. The truck driver is only […]

When you see the Free Shipping icon on the product page, we will pay the shipping costs to addresses in the Continental US.

Order Fulfillment: We at Tile Pro Depot understand that “Time is money” and strive to ship your order out as quickly as possible. Normally this means most orders received by 1:00PM EST will ship the same day, and no later than within 24 hours of receiving your order. You will be notified if there is […]

At this time, we only ship to locations in the US including Hawaii and Alaska. (Our apologies to our Canadian friends).