Customer Satisfaction

We want you to be 100% satisfied with your purchases. To return a product you’re not satisfied with, please follow these steps:

• Contact us via our online contact form within 20 days of placing your order and let us know why you want to return your purchase (this helps us improve our product offerings and service).
• NOTE: ALL SPIN DOCTOR SALES ARE FINAL. NO RETURNS ARE ACCEPTED.
• You will be given a Return Authorization Number (RNA).
• Ship the product back to us within 15 days of receiving the RNA.
• Write the return authorization number on the outside of the package(s) containing the returns.
• Credit will be given for returned products that are in complete units (i.e., unopened bags of thinset) and in resalable condition. On TileWare products, a 25% restock charge applies, and similar charges may apply from other manufacturers.

Mitchell Moss

Mitchell Moss works with Tile Pro Depot and contributes practical content for professional tile installers, remodelers, and serious DIY users. His articles focus on tile installation tools, setting materials, waterproofing systems, grout, underlayments, and jobsite techniques. Through the Tile Pro Depot blog, he helps readers better understand product applications, compare installation approaches, and make informed material choices using manufacturer guidance, industry standards, and practical considerations that can affect the durability and performance of a tile installation.