If a shipment is damaged upon delivery, please take photos of the damaged shipment and its contents, then contact us immediately. We will arrange for a replacement order and for the return of the damaged product.
Note: For orders delivered by LTL (Freight Carrier), it is required that any damage or missing items be noted on the truck driver’s copy of the Bill of Lading (B/L) at delivery. Please check all LTL deliveries against the B/L while the truck is still at the dock to ensure all parcels are delivered and undamaged.
Mitchell Moss works with Tile Pro Depot and contributes practical content for professional tile installers, remodelers, and serious DIY users. His articles focus on tile installation tools, setting materials, waterproofing systems, grout, underlayments, and jobsite techniques. Through the Tile Pro Depot blog, he helps readers better understand product applications, compare installation approaches, and make informed material choices using manufacturer guidance, industry standards, and practical considerations that can affect the durability and performance of a tile installation.