Please note if a shipment is damaged when delivered to you and where possible, take pictures of the damaged shipment and contents. Then contact us immediately so we can arrange for a replacement order to be shipped and the return of the damaged product to us.  Note: With all orders delivered by LTL (Freight Carrier), […]

We at Tile Pro Depot select the products we sell with great care and strive to provide you with the highest quality and value. However, if you feel that a product purchased from us is defective, or failed to meet the manufacturer’s performance specifications, please contact us immediately and we will work with you and […]

While order processing errors are rare, they may still happen. If we made an error with your order, please notify us immediately via our online contact form so we can correct the error and arrange for the return of the incorrect items. Once the return is received and verified, we will issue you a credit where […]

We at Tile Pro Depot want you, our customer, to be 100% satisfied with your purchases. To return a product you are not satisfied with, please do the following: Contact us via our online contact form within 20 days of receipt of the order to let us know why you want to return your purchase. […]